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If you can smell gas or there is a power outage or electrical fault, you should call the appropriate emergency services instead of contacting us – both are 24-hour services.

  •  Electricity danger – contact Northern Ireland Electricity Networks on 03457 643 643
  • Gas danger – contact Northern Ireland Gas Emergency Service on 0800 002 001

Gas Emergency Information

Please call the Call Northern Ireland Gas Emergency Service 0800 002 001 (24-hour service) if you smell gas or think you have a gas leak. In this case you should:

  • immediately open all windows and doors to ventilate the property 
  • extinguish any naked flames including cigarettes, and do not smoke, strike matches or do anything which could cause ignition
  • not turn on/off any electrical switches
  • if there are any electrical security entry phones/locks, please open door manually
  • call the Gas Emergency Services immediately.

Electricity Emergency Information

Please call the Northern Ireland Electricity Networks on 03457 643 643 (24-hour service)if you have a power outage or electrical fault. You should then be put through to your local network operator who looks after the safety and security of your electricity supply.


 

DISCLAIMER: If you need any help with any of the items listed below, please contact your energy supplier.  ALSO, we cannot take information on energy theft in England, Scotland or Wales - to report this, please click here.

We also cannot take information on:

  • changing supplier
  • meter faults
  • new meters
  • requesting a smart meter
  • car charging
  • boilers
  • power cuts
  • bills
  • meter readings
  • cheaper electricity or gas quotes
  • topping up pay as you go

This service is dedicated to Northern Ireland and is not linked to Stay Energy Safe in Great Britain. If you are looking to report energy theft taking place in England, Scotland or Wales, please click here.

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