If you think you have been given a fake note by a customer:
- Retain the suspect note without putting staff at risk
- Give the customer a receipt, explaining that the note will be handed to the police. Explain that suspect notes subsequently discovered to be genuine will be returned.
- Call the police and hand them the counterfeit note; or take it to a police station later if requested by them. They will send the suspect note to the National Crime Agency (NCA). Fake notes are subsequently sent to the Bank of England for analysis.
If you find a counterfeit note when cashing up: In suspicious circumstances, or if there is evidence linking the customer to the transaction, please contact the police for advice first. Otherwise, follow your company policy and either take it to your bank or send it directly to the Bank of England using their form. Banknotes that are to be given to the police should be bagged and handled by as few people as possible, as they could provide a source of forensic evidence. The Bank of England will issue you with a receipt for any counterfeit banknotes you send them, and you will be reimbursed for any that turn out to be genuine.