We talked to Danielle Smith, our Volunteer Welcome Coordinator at Central Office, about her experiences with the charity.

How and why did you get involved with Crimestoppers?

"A few years ago I took a course in Business Administration and a Legal Secretary course at Carshalton College. After completing these courses I ended up working in retail, having applied for a few jobs as an administrator, only to be informed that I was over qualified on paper but not in experience. At the beginning of this year I decided it was time to get the experience I needed to do the job I have longed to do, so I went to my local volunteer agency in Sutton in Surrey and they put me in touch with Crimestoppers’ Central Office".

CO Volunteers' Week prizes_May13_468

What are you most proud of so far in your time with the charity?

"There are a couple of things I am most proud of, the first is that I now have more confidence in myself and my ability to achieve the work I’m tasked with only a limited supervision.My proudest moment volunteering for Crimestoppers was helping out with Volunteer Week 2013. Being able to be a part of something so important and acknowledging all the volunteers who help and support the Charity. Also being a part of their Volunteers’ Week competition ‘Hats off to Volunteers’ and being able to arrange the amazing cakes donated as prizes".

What has been the main challenge you have faced undertaking this work?

"I think my main challenge was believing in myself and my capability to do the work. The people at Crimestoppers have been very supportive and shown me how to achieve my goals step-by-step in all the work I have done. This has helped build my confidence and knowledge of an office environment".

What do you do as a volunteer for Crimestoppers?

"As the Volunteer Welcome Co-Ordinator I do a variety of tasks which help me gain experience in an administration role. I assist with managing diaries and schedules, coordinating volunteer enquiries, telephone communication, research and updating the database. I also assist with filing system maintenance, mail out letters and preparing items for committee meetings".

What do you have planned for the future? Or, what would you still like to achieve?

"I am really enjoying my time as a volunteer with Crimestoppers. I have learned so much from them and I know I still have loads more to learn.

In an ideal world I would love to stay on with Crimestoppers as the people are very welcoming and friendly, but with the experience they have given me I would like to use it to the best of my ability and get a full time job as an administrator or in the legal sector where I can put my new skills to good use".