Our Contact Centre

The Crimestoppers Contact Centre answers every Contact ringing 0800 555 111.

(i) The call-agent builds confidence with the Contact, asking questions relevant to gaining sufficient and relevant information where possible; and (ii) if the call-agent believes it will create a quality report and that (iii) it is lawful to do so; the call-agent will make a Report and will sanitise the content to ensure the Contact cannot be identified. The report will be recorded onto the secure database, reviewed and then disseminated by a supervisor.

1. Contact Centre staff will read all online forms received at the Contact Centre via www.crimestoppers-uk.org and www.fearless.org. These are received anonymously, as all identifying details of the Contact, including IP address, are removed by servers during the process. Where a Contact uses the 2-way online form, we will inform the Authority who will be offered the opportunity to have questions posed to the Contact by a Crimestoppers trained call-agent. Any responses received will be sanitised, forwarded to the Authority and linked to the previous Report.
2. The Contact Centre will endeavour to deal with any non-Crimestoppers information in an appropriate manner, but is not responsible for any act or omission by the Authority.
3. The Contact Centre will pass Actionable Information received at the Contact Centre to the Authority, to action as they see fit. Crimestoppers will record and disseminate all information in the form of a sanitised Report.
4. Reports are sent on a secure email link as an attachment to email. The free-text forming the bulk of the report will be sanitised prior to being disseminated, and this text can be copied and pasted into the recipient document for use.
5. Reports are disseminated 24/7 and within 4 hours of receipt. We may also (without creation of a legal obligation) disseminate what the Contact Centre perceives to be urgent information verbally by phone to the nominated point of contact at the relevant force, in addition to sending the attachment, which will contain the details of the person who was in initial receipt of it.